providing the best value
No Quibble returns within 7 days.
As a consumer, you have the right to cancel your purchase within 7 working days of receiving the goods without providing a reason. To do so, please contact us as soon as possible by email or via our website contact form and return the goods in their original condition and packaging, including any user guides or accessories. We suggest using a Recorded Delivery service to ensure that the goods are not lost in transit. Please note that we cannot accept responsibility for lost items and that this policy does not affect any statutory consumer rights.
Terms and conditions of return
We generally do not accept returns for goods that are not under warranty after 7 working days. However, if we agree to accept a return at our discretion, a restocking fee of 35% of the purchase price will be applied.
Return of Faulty Goods
If there is a fault with your product, you can return it within 28 days of delivery for repair, replacement, or a refund. To do so, contact Customer Services to obtain a returns number, which should be clearly marked on the outside of the packaging when you return the goods. It is helpful if you provide written notification of the reason for the return. Remember to use Recorded Delivery from the Post Office or your chosen courier to return the goods, as we cannot be held responsible for any goods that are lost in transit without it.
Conditions for Product Replacement or Refund
We will replace the product or refund your money if:
- The product is confirmed to be faulty.
- If no fault is found, the product will be returned and a charge will be made to cover technical inspection costs. Please contact our technical helpline for assistance before returning the product as faulty.
- The product is otherwise in its original condition and is returned complete with any accessories and original packaging.
Please note that our promise to replace products or refund your money does not apply to faults caused by accident, neglect, or misuse. If the item is confirmed to be faulty, we will also cover the reasonable cost of returning it for replacement or refund.
Return of faulty products after more than 28 days
All of our products come with a 12-month warranty. If your product is more than 28 days old but still within the 12-month warranty period, it falls under the manufacturer’s warranty. In this case, contact the manufacturer directly and let them know that the product is outside of the 28-day period. They will repair or replace the product as needed.
If you prefer not to deal directly with the manufacturer, you can return the faulty product to us, but we will simply forward it to the manufacturer for repair on your behalf. It is usually quicker to contact the manufacturer directly. If the manufacturer does not offer a replacement or repair service, or if repair is not practical, we will repair, replace, or refund the product ourselves. Remember to use Recorded Delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for any goods that are lost in transit without it.
Goods damaged in transit
Please make sure to thoroughly inspect your goods upon delivery for any damage that may have occurred during transit. The delivery driver is required to wait for a reasonable amount of time (up to 15 minutes) while you conduct this inspection. If you are unable to do so, please sign for the goods as “Damaged.” This will ensure that you are covered if damage is discovered later. If you do find that the goods are damaged upon delivery, do not sign the delivery note and refuse to accept the goods. The goods will be returned to the sender and a replacement order will be sent to you. George’s Industrial Services Ltd cannot be held responsible for goods that are signed for as being in satisfactory condition but are later found to have been damaged in transit. Your legal rights are not affected by this process.