Just want to pass on my thanks and gratitude to your employee Shruti. I was having problems with a delivery from Yodel. I made many calls, live chats etc and was getting really upset and stressed. Then had a phone call from Shruti she was so lovely , kind and understanding and assured me she would sort the problem out. Finally got my delivery Friday I was so grateful to Shruti I know she went out of her way to make this happen . Can you please let her know how much her phone call helped me I was so upset and she was so lovely to me . Many thanks Brenda Clark

Just want to pass on my thanks and gratitude to your employee Shruti. I was having problems with a delivery from Yodel. I made many calls, live chats etc and was getting really upset and stressed. Then had a phone call from Shruti she was so lovely , kind and understanding and assured me she would sort the problem out. Finally got my delivery Friday I was so grateful to Shruti I know she went out of her way to make this happen . Can you please let her know how much her phone call helped me I was so upset and she was so lovely to me . Many thanks Brenda Clark

I received excellent customer service and the air con unit is fantastic. After placing my order they contacted me straight back and I was able to collect the unit same day on one of the hottest days of the year - this was such a relief as I couldn’t get one anywhere else online. I highly recommend this company. Thank you very much for the amazing customer experience!

I bought my second dehumidifier from this company today and I once again received the best service one can get! Nothing is too much for them to solve my problem and I received great advise and friendly and fast solution for it. Thanks again, I won't buy elsewhere ever! Big thank you!

Blew me away.. 😛,Ordered a 30 inch fan and item arrived promptly, The fans are really well made and look great!. Unfortunately I had to return my biggest fan... only to find the best customer service ever 🙂,10/10 customer satisfaction It's been a breath of fresh air ,Thank you again 🙂

First class company to deal with very helpful people with a great deal of knowledge about the products they sell, I actually ordered the wrong item and was helped all the way through getting the correct one as a replacement Shruti was very helpful and went out of her way to make things go smoothly for me, so a big thank you to her and all the team.

Absolutely outstanding customer service,I've truly never encountered such excellent customer service. Shruti went to great lengths to ensure what I needed all ran smoothly. Every detail was considered, communication prompt and informative. I couldn't recommend using them enough.

I will keep it brief, This is how all customer support should be. Had an issue with the delivery courier (no fault of AC Direct) and I was called and emailed until it was resolved within a very short amount of time! Many thanks guys, will definitely buy again and recommend

Great service provided - super helpful team and made the hire process so simple - highly recommend and will continue to use

A genuinely professional company whose advice and services are backed by the manufacturer. Efficient, clean and least disruptive installation. Honest and friendly management and staff. A value for money contract. Thank you very much . Keep up the good work.

One year service - done a good job BH

Excellent service and prompt response to requests. Installation service is very good.

We've worked with this company for several years now. Always helpful and well priced. And their engineers know what they are doing unlike the previous company we worked with.

Work done was excellent and the team left the premises clean. I would recommend them anytime.

The unit wasn't installed on time, a Daikin unit was recommended. We had a number of other quotes and all suggested different positions in the room to place the wall unit. Georges suggestion that the unit was placed high up on the back wall was the correct choice and the unit works very well in a large over 20sqm conservatory.

Great service , great price . not yet received the product as only ordered this morning but should be here next day .

Neat and Tidy work efficiently carried out to a high standard.

Our company has ordered goods from Airconditioningdirect on several occasions, firstly via Ebay, then by telephone. We have found them to be pleasant, professional and extremely helpful with any queries we had. They kept us fully informed about when the goods would be dispatched and when we would receive them, supplying tracking numbers on each occasion. The goods arrived on time, well packaged and we received exactly what we ordered. We will definitely use this company again in the future and I would certainly recommend them to anyone requiring Air Conditioning equipment.

Excellent service.

Very happy with the product and the service. We had a problem with the placement of a unit but the guys came back and re-positioned it quickly and without any trouble.

In the blasting heat of the last week I decided to hire an Air Conditioner for a month. The service I received from Neil Karania was nothing short of first class. A minor glitch was dealt with immediately, at considerable effort on his part, with the result that I can now work in a cool, comfy environment in my office space. I was massively impressed and left thinking 'why can't all companies and the people they employ operate this way?' Top service from a top guy - highly recommend.

I can't thank Neil and his team enough. They have been highly professional to deal with and so helpful with every aspect of the job even when I've driven them mad. Don't think I could have found a better company to use. Thanks guys.

Excellent standards of customer service shown from Georges a credit to small business standards.

Ordered 5 air conditioning units at 4pm the Tuesday and arrived 9am the Wednesday Morning! The staff are very friendly and helpful! Delivery driver was very understanding and very helpful. Easy to install and instantly started to cool down the office! I would recommend this company

Neil and Kul and the team were brilliant. I first called Neil in for a project that they couldn't do in the end but I was so impressed with their professionalism and courtesy that I called them again when I was renovating my new house - a large renovation project. There were lots of builders about with whom they had to work and there was some tension as the air con install necessitated some re work on the builder's and electrician's part and the communication from the George's could have been better. However I have given them high marks overall because they were friendly and courteous with me personally and worked with me to work out what was right for me. They were also very patient; the work was finished a good while ago but as works were still ongoing - painting and decorations etc, I did not wish to uncover the units in order to test them. I was not there when the final install was done and so could not test it then. This meant I could not pay the second part of the payments as I needed to see the units working and be walked through the functions. The painting and decorations then went on longer than expected but these guys were good about it, for which I rate them highly end to end. They have proved themselves to be consummate professionals. I will need another 4 units in the future. There is no doubt that George's will be my preferred company.

superb customer service highly recommend

Really quick to repair our faulty unit

Reliable and trustworthy

We recently used Georges to revamp our new office ac. They worked over the weekend with little disruption. They were competitively priced and the engineers were knowledgeable, effective and obliging. I would recommend them.

Great seamless service and installation.. cannot fault these guys!

Have used this company for a few years now - they are reliable and do a good job - whether its a service or installing new units

Friendly and informative Customer Service. Super fast delivery of Portable Air Conditioner (GREE) which arrived on the same day of purchase. Helpful delivery Engineer who set up the unit for me. This company goes the extra mile to provide a good service, that is why it is the second time I have chosen to purchase from them.

Neil and his team provided an excellent service. Neil was very helpful in advising us on the best product to fit our needs and the installation team were very efficient and respectful. They were happy to coordinate with our builders and overall we'd highly recommend them. They were very competitive on price too.

Great Service. I would definitely recommend this company.

I initially called and spoke with a rep on Saturday morning Feb 18th, who said they would call us back shortly. 2 hours later with no call, I phoned the company back and was connected to Shruti. She was incredibly helpful and instant to respond with getting us fan rentals. Our AC had broke, and since we run 12 spin classes per day with 89 riders every hour, she understood the urgency and helped have 5 fans delivered to site by 1pm. Amazing and above and beyond! Thanks Shruti!

Really good service, thoughtful and professional

BLU-12 12000 BTU PORTABLE AIR CONDITIONER Quick and efficient service from Shruti and great product so far (we've only had it for 48 hours!)

A very fast and reliable company. We had an emergency and they got equipment to us very quickly, and were really easy to deal with.

I am a customer from Germany and bought an air conditioner set. Everything by mail. Best advice and helpful. Ordered within a week, paid and shipped to Germany. I am happy about the company and was lucky that the BREXIT has not yet been completed. It makes me sad when GB can not deliver as flexibly. I keep my fingers crossed for a good future. Friedrich Koesters-Muenster-Germany 25.June 2019

Excellent service and very professional

Expert, friendly and very helpful service. We can honestly recommend them.

A very professional service with really good customer service. Efficient and quick at getting the process going. Workman ship was very clean. Good consideration to the clientele they are working with so that our business was able to run smoothly whilst they were installing. Careful planning. An amazing company to work with. I would definitely recommend it to anyone else.

We had 3 AC units fitted to our Victorian house. Neil’s team were very professional and considerate, working around our baby. They kept mess to a minimum and cleaned up and took every away. Would definitely recommend!

I would like to congratulate this company on its professionalism. I did have a problem and was dealt with prompted and politely.

Excellent service, quick delivery and very communicative. Device very suitable and functions very well.

I had very prompt delivery and quick service to an issue that arose; they replaced one of the units without a quibble and promptly too.

great service from start to finish.

I called 9am in the morning to hire 26' misting fan and we got it at 14 pm on the same day. Amazingly efficient staff. Thank you Shuruti.

Great customer service, with great advice. Couldn't fault anyone I dealt with. A must if you need to be cooled down.

When we commenced doing our new extension project, I was keen to get some Aircon in the House due to the warmer weather in summer. I found the company via google search and contacted them immediately as my builder was keen to get all piping work at the time. In the past I contacted another company and whilst they booked me for a survey did not turn up as I did not reconfirm. When I contacted Neil, he was ready to come in for a no obligation quote and survey to help me make the right decision. This was crucial for me as in the past I was mislead to buy an unknown make unit and I had to return it as I wasn’t sure if it would work. Neil came as promised and gave me good ideas on how we could get Aircon in the House with the least possible trouble. He was honest and said that due to the high efficiency units they supply they attract a Vat of just 5% and not 20% which I was quoted by others. As I was keen to make a decision and get someone to prepare for the unit to go in, Neil gave me quotations the very day and I was very impressed with his promptness. He was very open, honest and straightforward. His team has carried out the installation and I am very happy with my unit. Now when I look back, I don’t think I could trust anyone more than Neil and his team to do the work. I recommend them without a doubt. My husband is also pleased with the service provided. I will be using their services again in the future.

fantastic service, did what they said they were going to do when they said they were going to do it. No fuss very efficient

I would definitely recommend George’s to everyone. The pricing is fair and reasonable. Neil and his team have been efficient, flexible and effective. His team picked after themselves and were organised. From the initial contact to the completion of the project communication has been professional. There was an initial site visit and the needs for my business were discussed. The manager gave his open and honest opinion, and he actually helped me save money! I have had the air condition system and the fresh air system installed.

Great personal service and took care of my air conditioning needs in a timely fashion. The workmanship was second to none.

Nilkanth did a great job with addressing our requirements and advising on what would be best for us. The team did a great job with the installation and were very careful.

Great service. Very polite and professional team

Very pleased

Superb service from start to finish. The install of my 3 A/C units was done with care, and everything was also kept tidy throughout. Thanks!!

Great team and did a professional job replacing old units as well as installing additional Daikin air conditioning units - 7 in total. Quick response to come and inspect the house and provide a quote for the works. Would highly recommend Neil and his entire team!

Excellent service

First class service. Had two Daikin air conditioning units fitted by very efficient engineers. All done in a day, tidied up and everything explained about how to use. Would have no hesitation recommending.

Just got 3 air condition units fitted this week. Was meant to have got them in pre lock down. The service, efficiency and the professionalism of the team that came to fit them was amazing. They were here for 3 days and completed the job with great care. I would recommend them without any hesitation.

Delivery on the way...... But the help and service from the staff on line and phone were SUPERB !!! Highly Recomended. Will now be my first call for our Air Needs.

Excellent service provided by the Company. A team of three engineers on site, very punctual and professional. Everything from ordering units to installation went well. Installation of three units and electric job took three days. No mess after each installation, everywhere was clean and tidy. After completion, they tested all the units and we had a short induction by the engineer (Sandeep) who installed all the units.

I recently had a Daikin Emura 5KW AC unit installed in the office. Overall, I was very impressed with the work carried out by Amit/Kuldeep, along with the instructions on how to use the equipment. They were very professional, informative and left the site exceptionally clean. I would have no hesitation in recommending the company and we look forward to using their services again for the installation of additional aircon units. Thank you!

I have my Air Conditioning Units serviced by George’s Industrial every year. They are very professional and thorough with their work. I am very pleased with their service and would highly recommend.

Air conditioning direct installed our air condition and ventilation system in our office. All work were carried out cleanly and professionally. Very impressive and very happy with the work and products supplied. Would definitely recommend.

They could not have been more helpful. Especially Shruti. Nothing was too much trouble. Bought two air conditioning units and am very happy with them both.

My family have been using George’s for years, both for business and our homes. Their friendly management and staff are knowledgeable and professional. They have never let us down and are truly a five star operation. As always thank you Neil.

I have been really impressed with the service from start to finish. The communication has been excellent throughout, the engineers were extremely helpful, friendly and efficient. Prices are competitive. I would have no hesitation in recommending their services to anyone and will happily use their services again. Thank you very much

from start to finish this is one exceptional company to deal with, from the initial enquire regarding an aircon unit for our hedgehog rescue building , very polite and understanding of our needs, helped us to select the right portable unit , and despatched the same day , i was sent the tracking number, and delivered early next day !!! stunning service, the unit exceeds my expecetation and delivered the best , quiet cold air , i cannot praise this company enough , they have kept in touch and give them 5 stars , really good to deal with a professional family focussed company

Really great product , bought a 1200 btu air conditioning unit via Amazon from air conditioning direct. Next day delivery. Team at hand every step of the way. Powerful unit. Now feeling very cool. Fantastic machine. Great trustworthy company. Will use again.

A big thank you to shruti for everything you did for us my sister was absolutely delighted with her gift and looking forward to her retirement now the air conditioner was a stunner and should definitely keep her cool during these hot summer months I can’t thank you enough for everything you saved the day which could have been a disappointing one if it wasn’t for you I will recommend your company without hesitation and I will be back as I’m looking for one myself now to replace my old unit just one thing though maybe use a different courier in the future as they let us both down no excuses for that. Mr Paul townsend

My family can breathe again! - Highly recommend! Our house is incredibly hot during summer months, especially upstairs - uncomfortable is an understatement. This air con unit is worth every penny. From the second we got it out the box I was pleased. Easy to set up, looks nice and not to bulky. The power is great and the house is cool!! The customer service was also exceptional. Speedy delivery and fantastic customer service - Thanks Neil!

Delivered on time. Happy with the service. Bit pricy so 4 star but they are a good bunch of guys. 👍🏻

Great service from the team at Air Conditioning Direct in organising a courier to rush me my unit. This is now keeping my home cool.

The two engineers who were to carry out the servicing of our aircon units arrived on time, were polite, correct and efficient. They used clean dust-sheets and left everything as they found it. The units are working very well following their visit. Would definitely recommend.

I looked around at many A/C units and decided that the BLU 09 was by far the best unit for the price. I ordered this A/C from this company as they are a specialist A/C company and have been around for many years. The service I received was impeccable and they delivered the unit the very next day. I would highly recommend using this company to purchase this A/C unit. I have tested the unit out and its every bit as good as I hoped. This unit is is keeping me as cool as a cucumber, unlike some other units the noise levels are very low, its a quality item and I am sure it will give me many years of staying cool. I decided to purchase mine before those hot summer days arrived, so I am now looking forward to the hot days and nights knowing I have it all sorted. Thanks Neil and I will definitely be recommending your company to others. Many thanks Gary

On arriving in my office/mini data-centre one morning last week and finding the temperatures at 28degC I urgently needed to find an industrial 24x7 air cooling solution to replace my failed "high-street shop" units. I came across George's Air Conditioning / Air Conditioning Direct and could see a single unit that looked like it would easily do the job for a reasonable hire price. I was able to speak with someone to discuss its suitability, costs and ordering. After a few emails to confirm company details I was able to hire the unit. It arrived next day precisely on time (they did offer same day too). It was installed easily enough and within 24 hours the environmental temperatures were right back down to where they should be, and I was able to bin the existing two "high-street" units and several other fans I had scattered around. Great communications, customer service and even the 3rd party delivery guy was a pleasure to deal with.

Incredible above and beyond customer service, thank you so much Shruti and Neil! I will be recommending to anyone who needs cooling down!

Shruti, Nil, Tyler & the team are always helping us out with last minute orders & out of hours orders! Amazing service, lovely staff & always going the extra mile! Thank you all :)

Excellent Service, professional, clean work, and courteous. The guys knew exactly what to do, did everything on time and left everything nice and tidy. Krishna was super friendly and noticeably experienced installer and Neil gave me good advise to save me as much money as possible.

Really excellent company. Great installers who were efficient, knowledgeable and friendly. Would highly recommend

Thank you for coming to the rescue! We were let down by a hire from a different company who turned up with beaten-up unit that barely worked. We turned to George's / Airconditioningdirect, and the whole process was simple, fast and efficient, Most importantly however, was the reassurance that we were dealing with experts, who take care of each machine. It arrived on-time, looking clean and well-serviced, and of course it worked perfectly. Extending the hire period has also been smooth and easy, with a good relationship now having been established. Highly recommended.

Excellent Customer service from Shruti , really helpful pleasant and a joy to work with. Definitely would recommend them to anyone looking for air conditioning.

Excellent service throughout. From the initial enquiry to fully installed took only 4 weeks. The guys who came to install were very courteous, keeping us updated, answering all our questions and left the room clean when they had finished. Would recommend highly.

Great, efficient and quick installation . The team installed our aircondtioning in our new outhouse very well and completed the job very well.

Absolutely superb unit arrived in less than 24hrs great customer service from Neil a breath of fresh air pardon the pun and Liverpool supporter to boot air con unit set up and now nice and cool upstairs will buy another from this business when necessary

Review on new air conditioner from airconditioningdirect This appliance is amazing. I’ve had a 6,000BTU air conditioning unit for years, and it does a good job, but although it still works, it’s getting old. I dragged it out again for the hot weather and immediately decided to buy a new one. I’ve doubled up to this 12,000 BTU example which strangely will cost less than half as much to run as my old one. The importers say it is because of new technology. It arrived very quickly (Tuesday 15th June 2021) and was set up in no time. Very straight forward. The difference was stunning. My old machine blew out refrigerated air and its effect was pleasant. It never did lower the room temperature by much but we appreciated it anyway. I used my new machine as soon as I was able, on Tuesday 15th June (day of arrival) the indoor temperature was at 29 degrees. Within seconds we realised that this machine was going to deliver. After ten minutes the room temperature went down to 26 and within an hour it was at 21. It didn’t get any cooler and as my wife said she was too cold I turned it off (using very clear remote control). Straight away the temperature started to rise. It was still baking outside. I told my wife to put a jumper on as I was still too hot. She did, l turned the unit back on and we were both happy. The cool/cold air was pleasant to experience. We left it on for the rest of the day. During which time it did achieve 20 degrees, until the sun went down at which point the temperature started to plummet. At 18 degrees we switched it off again for the rest of the day. The room did quickly warm up again to 22 degrees, but we were going to bed anyway. I’ve only had this appliance two days (yesterday was the hottest day of the year so far at 30+) but if it continues to perform as it has done thus far then I am more than happy to highly recommend it. I’ve read a lot of QnA and reviews and feel sure almost all of everyone’s problems have been self inflicted by not reading the manual. The manual is comprehensive and I have not seen a single review, complaint or question that a purchaser couldn’t have solved for themselves had they done the relevant reading. The importers are very patient with questions, answering the same one from different questioners, several times. Yes. HIGHLY RECOMMENDED. It’s raining today but still hot. My air-con is back on, but at a slower fan speed and higher temperature though I don’t think that the set temperature actually makes any difference until it is accomplished. I think the slower fan speed is more relevant, but I must experiment and find out for sure because it seems to me that the cooling cools at the same rate no matter what. It just does it differently as the other parameters are altered. I admit, at this point, I don’t know. I would like to add, that Amazon found this genuine, unsolicited review to be inappropriate and, very unfairly, have deleted it and all my years of reviews from their site with no reply to my question as to what is wrong with it.

The Servicing Team were most courteous and very professional. They did a fantastic job servicing our Air Conditioning. They also explained what needed changing and why. They are an asset to George's Air Conditioning.

Neil and his team have been a pleasure to deal with; responsive and competent. We had an issue trying to connect the unit to the WiFi, but they wouldn't leave until it had been sorted

Great service great engineers

Managed to deliver and install on a timely basis in spite of pandemic. Engineers very professional.

My order for an A/C unit was cleared and the unit delivered within 24 hours. Perfect service!

Correspondence with the after sales service was great; very helpful. My issues was that I received the wrong item which meant I was unable to use my air conditioner when I needed it most. I eventually received the correct part after it was sorted by the after sales service team.

Purchased 2 BLU09 Air conditioners that ive been using for 3 years, they are the best on the market and come with the best customer service ive ever seen, Shuruti goes above and beyond to help her customers and I cant thank her enough. 10/10 Company and support cant fault it.

Neil and the whole team were fantastic. I can’t recommend them highly enough. The AC is a huge plus to our home renovation. They recommended the best solution for our budget, and fitted it in a way that looks great, built into the ceiling with flush painted grills in the walls. With any building project there are unknown complications, this team always found a way around them to keep the look and performance exactly what we wanted.

I've truly never encountered such excellent customer service. Shruti went to great lengths to ensure what I needed all ran smoothly. Every detail was considered, communication prompt and informative. I couldn't recommend using them enough.

I will keep it brief This is how all customer support should be. Had an issue with the delivery courier (no fault of AC Direct) and I was called and emailed until it was resolved within a very short amount of time! Many thanks guys, will definitely buy again and recommend

First class company to deal with very helpful people with a great deal of knowledge about the products they sell, I actually ordered the wrong item and was helped all the way through getting the correct one as a replacement Shruti was very helpful and went out of her way to make things go smoothly for me, so a big thank you to her and all the team.

Ordered a 30 inch fan and item arrived promptly The fans are really well made and look great! Unfortunately I had to return my biggest fan... only to find the best customer service ever :) 10/10 customer satisfaction It's been a breath of fresh air Thank you again :)

Top class customer service! Can’t think when I last received such good service. Very rare these days , and much, much appreciated. I hope to get an opportunity to become a returning customer and will take every chance I get to recommend to family/friends. Special shout out to Shruti who went way above expectations in helping me out.

Excellent service (including technical query) and very prompt delivery

Great Company. We use their service often and are always taken car of. Speedy, punctual & fair priced. Shruti is super helpful & is brilliant at her job.

great service picked up couldn’t be more helpful .

In June this year I finally decided to buy an Aircon unit for the living room as the heat of this year's summer became extreme. After some searching for the best option to suit my needs I decided upon a BLU09 Portable AC Unit 2.5KW. After searching the internet for stockists and the best prices I decided to buy it from air-conditioning direct.com. Not only was the price great the service was excellent. Staff from the company helped me adjust the date of delivery to fit a a day I would be available and withing three days they it had arrived. So far, so good.

Incredible service from start to finish! The initial survey was really helpful and everything was explained in an easy to understand manner allowing us to plan our works accordingly. The engineers were great and took care with the intricate details, special mention to Dima who paid attention to all the minor details and my requirements such as hiding the ducting and positioning of the units on the walls. My house is so nice and cool now, just in time and very much needed for the current heatwave! 5 star service, very happy with the slick units as well!

Pleasant and competent workmen who tidied up after they had completed the job.

Polite and respectful installation team. Their work was clean and tidy.

Fantastic service from both Neil during the sales process and Jose and Shane on the fitting. Fitters were super neat and efficient and helped our electrician with the wiring for the external plugs.

Neil and the team did a great job advising and installing two air con units. They gave expert advise on planning, and have knowledgeable and professional engineers on installation. They left the area clean and tidy when they finished the job. Would highly recommend George's.

I bought a dehumidifier from this company and they helped me to get the most out of it and gave brilliant advice. Very friendly customer approach and easy to contact. I cannot fault them on anything and would certainly recommend them to my friends and buy again from them.

DREAM TEAM - Shruti & the team at George's are always going the extra mile to help us out with our reactive customers and last minute jobs, great communication & generally SUPER service!! :)

I have been a customer of Airconditioning Direct for over 4 years, I had previously purchased multiple mobile units but now decided to install a Daikin Split Unit. The customer service was exceptionally exquisite, the engineering team that installed the unit were very polite and did a fantastic job and cleaned all the drill dust and tidied up my garden. I was totally overwhelmed. I 100% recommend Airconditioning Direct.